Refund policy
📦 Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging
- Proof of purchase is required
❌ Non-returnable items
- Used or damaged items (not due to our fault)
- Items without original packaging
- Certain hygiene items (if applicable)
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect product received
💰 Refunds
Once we receive and inspect your return:
- You will be notified of the status
- If approved, refund will be processed within 5–7 business days
- Refund will be credited to your original payment method
🚚 Return Shipping
- Customer is responsible for return shipping charges
- Shipping fees are non-refundable
- If the product is defective or wrong, we will cover the return cost
📩 Contact Us
For returns, refunds, or support:
📧 vibitrone.store@gmail.com